Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU General Data Protection Regulations (GDPR).
This privacy policy describes how Supportive Care UK Ltd collects and uses the personal information that you have provided the company with whilst under the care of any of our listed consultants.
The use of information collected through our service shall be limited to the purpose of providing the service for you as the patient having engaged with Supportive Care UK Ltd. It also describes the choices available to you regarding the use of your personal information and how you can access and update this information.
Our designated Data Protection Officer is Nigel Rawlings, who may be contacted on 0161 413 8230.
We will collect the following types of information from you or about you from a third party (provider organisation) engaged in the delivery of your care:
If you have any privacy or data use concerns that we have not addressed satisfactorily, please contact our office on info@supportive.care
If your personal information changes whilst you are under the care of one of our consultants please contact us by telephone 0161 413 8230 or by email at info@supportive.care or by post.
We are committed to protecting your privacy and will only use information that has been collected lawfully. Every member of staff who works for our organisation has a legal obligation to keep information about you confidential. We maintain our duty of confidentiality by conducting annual training and awareness, ensuring access to personal data is limited to the appropriate staff and information is only shared with organisations and individuals that have a legitimate and legal basis for access.
Information is not held for longer than is necessary. We will hold your information in accordance with the Records Management Code of Practice for Health and Social Care 2016.
The GDPR sets a high standard for consent. Consent means offering people genuine choice and control over how their data is used. However consent is only one potential lawful basis for processing information. Therefore, we may not need to seek your explicit consent for every instance of processing and sharing your information, on the condition that the processing is carried out in accordance with this notice. We will contact you if we are required to share your information for any other purpose which is not mentioned within this notice. Your consent will be documented within your electronic or paper patient record.
You have the right to write to withdraw your consent at any time for any particular instance of processing, provided consent is the legal basis for the processing. Please contact our Head Office for further information and to raise your objection. We will respond to your request within 7 days.
The Data Protection Act and General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format. This is known as the “right of subject access”. If you would like to have access to all or part of your records, you can make a request in writing to the organisation that you believe holds your information. You should however be aware that some details within your health records may be exempt from disclosure. However this will be in the interests of your wellbeing or to protect the identity of a third party.
In the event that you feel Supportive Care UK has not complied with the current data protection legislation, either in responding to your request or in our general processing of your personal information, you should raise your concerns in the first instance in writing to the Practice Manager Mrs Pam Mottershead at: Southgate 2, 319 Wilmslow Road, Cheadle, Cheshire. SK8 3PW Tel: 0161 413 8230
Common to most websites, information is gathered automatically and stored in log files. This information may include Internet protocol addresses, browser type, Internet service provider, referring or exit pages and clickstream data. We do not link system-collected data to any other information that we collect about you.
Supportive Care may display personal testimonials on our website in addition to other endorsements. With your consent, we may post your testimonial, using your name or initials or anonymized, in line with your written consent, respecting your request for privacy where appropriate.
Supportive Care UK Ltd may apply changes or updates to this privacy policy as needed. Most changes are for additional clarity and will not affect the quality of our service. We will notify you about significant changes by placing a notice on our website prior to the change becoming effective.
If you have any questions or suggestions regarding our company or our terms of service, please contact us by email info@supportive.care. Registered address: Southgate 2, 319 Wilmslow Road, Cheadle SK8 3PW.
